DRAG
84tours.com_Explore Sri Lanka_Travel_Tourism
Plan My Trip

Policies

Privacy Policy

At 84 Tours, we are committed to protecting the privacy and security of our customers’ personal information. We collect information that is only required for us to provide an excellent travel experience. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website or through payment links. By using our website, you consent to the practices described in this policy.

 

Information We Collect

When you visit our website, we may collect certain information about you, including:

  • Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process.
  • Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
  • Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.

 

Use of Information

We may use the collected information for the following purposes:

  • To process and fulfill your travel requirements.
  • To communicate with you regarding your itinerary, provide customer support, and respond to inquiries or requests.
  • To personalise your shopping experience and present relevant product recommendations and promotions.
  • To improve our website, products, and services based on your feedback and browsing patterns.
  • To detect and prevent fraud, unauthorised activities, and abuse of our website.

 

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
  • We may share information with third-party travel operators, airlines, tour guides, and local Tourism Authorities on a case-by-case basis and only if it is required for 84 Tours to support your itinerary.

 

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

 

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.

Refund Policy

Thank you for visiting the 84 Tours website. We value your satisfaction and strive to provide you with the best online travel booking experience possible. We are here to help if you are not satisfied with your purchase.

 

Refunds

We request refunds within 5 business days from the date of purchase and within the cancellation period. To be eligible for a refund, you must state the reason for the refund and contact 84 Tours immediately. If your cancellation request is approved, we will initiate the refund to your original method of payment.

 

Processing Time

Refunds will be processed within 7 to 10 business days after the cancellation is approved. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

If you have any questions or concerns regarding our refund policy, please contact our customer support team.

Cancellation Policy

At 84 Tours, we understand that travel plans can change. This policy outlines the terms and conditions for cancellations and modifications to bookings made through our services.

Tour Package Cancellations

Cancellation by Customer

Cancellations must be submitted in writing via email to hi@84tours.com

Cancellation Fees:

  • More than 60 days before departure: 10% of total package cost or not less than USD $25.00
  • 45–60 days before departure: 25% of total package cost
  • 30–44 days before departure: 50% of total package cost
  • 15–29 days before departure: 75% of total package cost
  • Less than 15 days before departure: 100% of total package cost (no refund)
  • No-show or cancellation on departure date: 100% of total package cost (no refund)

Refer to refunds policy for processing times.

Cancellation by 84 Tours

We reserve the right to cancel any tour due to insufficient bookings, force majeure events, or unforeseen circumstances. In such cases:

  • Full refund of all payments made, or
  • Option to transfer to an alternative tour of equal or greater value
  • No additional compensation will be provided for incidental expenses

 

Air Ticket Cancellations

Airline tickets are subject to the specific fare rules of the issuing airline. Cancellation and refund eligibility depends on the ticket type:

Refundable Tickets
  • May be cancelled according to airline policies
  • Airline cancellation fees apply
 
Non-Refundable Tickets
  • These types of tickets cannot be cancelled for a refund
 
Cancellation Procedure

All airline ticket cancellations must be requested as soon as possible. We will process requests according to airline policies, but refund eligibility is determined solely by the airline.

 

Hotel Reservations

Hotel cancellation policies vary by property and booking type:

  • Standard bookings: Typically, can be cancelled within 24 to 72 hours before check-in dependent on the hotel.
  • Non-refundable bookings: Cannot be cancelled or modified
  • Peak season bookings: May have stricter cancellation terms

Specific cancellation deadlines will be provided at the time of booking.

 

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances. Cancellation fees may be covered under certain insurance policies when cancellation is due to:

  • Medical emergencies
  • Death of traveler or immediate family member
  • Natural disasters
  • Other covered events as specified in the insurance policy

Travel insurance must be purchased at the time of booking to ensure full coverage.

 

Modifications to Bookings

Tour Package Modifications
  • Requests must be made in writing at least 30 days before departure
  • Subject to availability and may incur additional costs
  • An administrative fee may be applied to all modifications
Flight and Hotel Modifications
  • Subject to supplier availability and fare/rate differences
  • Airline and hotel change fees apply

 

Force Majeure

84 Tours is not liable for cancellations or changes resulting from force majeure events including but not limited to:

  • Natural disasters (earthquakes, floods, hurricanes)
  • Pandemics or health emergencies
  • War, terrorism, or civil unrest
  • Government travel restrictions or advisories
  • Supplier bankruptcy or cessation of operations

In such cases, we will work to provide alternative arrangements or refunds where possible, subject to supplier policies.

 

Payment and Refund Processing

  • Refunds are processed to the original payment method. Refer to refunds policy for details.
  • Bank or credit card processing may require additional time
  • Service fees and third-party charges are non-refundable
  • Partial refunds may be subject to administrative fees
  • Tour package refunds, hotel booking refunds, and airline tickets have separate processes and processing times. Refer to Refunds policy and Cancellation policy.

 

Special Circumstances

Group Bookings

Group bookings (10+ passengers) may have different cancellation terms. Specific policies will be outlined in the group booking contract.

Custom/Tailor-Made Tours

Custom itineraries may have unique cancellation terms based on supplier commitments and advance bookings.

 

Important Notes

  • Cancellation fees are cumulative and increase as the departure date approaches
  • Verbal cancellations are not accepted; all requests must be in writing
  • Date of cancellation is determined by when we receive written notice, not when you decide to cancel
  • Some services may be non-refundable once confirmed (e.g., visa fees, permit fees, special event tickets)
  • Unused portions of packages are non-refundable
  • This policy is subject to change; the version in effect at booking time applies

 

Acknowledgment

By making a booking with 84 Tours, you acknowledge that you have read, understood, and agree to this Cancellation Policy.

Terms and Conditions

Welcome to 84 Tours. These Terms and Conditions govern your use of our website and the purchase and sale of travel services from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

 

Use of the Website

  • You must be at least 21 years old to use our website or make purchases.
  • You are responsible for maintaining the confidentiality of your account information, including your usernames and passwords.
  • You agree to provide accurate and current information during the registration and checkout process.
  • You may not use our website for any unlawful or unauthorised purposes.

 

Travel Services Information and Pricing

  • We strive to provide accurate service descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.
  • Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

 

Orders and Payments

  • By placing an order on our website, you are making an offer to purchase the selected travel services.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
  • You agree to provide valid and up-to-date payment information and authorise us to charge the total order amount, including applicable taxes and fees, to your chosen payment method.
  • We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

 

Refunds

Our Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to the policy provided on our website for more information.

 

Intellectual Property

  • All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of 84 Tours or its licensors.
  • You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

 

Limitation of Liability

  • In no event shall 84 Tours, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
  • We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.

 

Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.